Why we make custom made items
One of the advantages of having our own factory and in-house development department is that we can customize products or build any product according to your individual specifications. If you were not able to find what you are looking for on the market, we are here to make it for you. Custom-made items are the best way for us to move forward. It’s also the highest level of customer service we can provide for any customer.
Upon receiving an initial email roughly specifying what is it you are after, our experienced colleagues would start the consultation process with you to gather all the necessary information and product details so they can thereafter recommend a specific solution tailored to your product requirements.
Once both parties are happy with the proposed design, we will be able to issue a quote and a timeline of your product’s manufacture. If you decide to go ahead, the production process will begin. It is usual that more than one design variation needs to be made until the final product design is produced. You will be kept informed through the whole process, even sent photos of your product on its way to being born.
It is a mutual process and we always welcome your feedback.
Here is a quick step–by–step guide for made-to-order products:
- Your specification of a product
- Consultation process
- Quotation, Timeline, Payment
- Production process
- Shipping
- Feedback
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Róbert Kováč
Róbert Kováč
14.2.2018
